Returns and Refunds Policy

Last updated: 15 October 2026

At DRAEVN.48, we want you to be confident when shopping with us. If you have a question or problem with your order, please contact us and we will do our best to help.

1. Change-of-mind returns

For eligible standard products purchased online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, notify us within 14 days of the day after you receive your order. You will generally have a further 14 days after notifying us to return the goods.

DRAEVN.48 offers free return postage for eligible change-of-mind returns. Please contact us before returning an item so we can confirm eligibility and provide a prepaid return label or other return instructions.

You may handle an item as you reasonably would in a shop to establish its nature, characteristics and fit. Where permitted by law, we may make a deduction if its value has been reduced by handling beyond what is necessary for that purpose.

2. Faulty, damaged or incorrect items

If your order arrives damaged, defective, misprinted or different from what you ordered, please contact us with your order number and photographs of the issue, if available.

We will investigate and arrange the appropriate remedy under applicable consumer law. This may include a repair, replacement or refund, depending on your circumstances and legal rights.

You will not be charged return postage for a valid faulty, damaged or incorrect-item claim. Please contact DRAEVN.48 rather than contacting our production partners directly; we will manage the fulfilment claim on your behalf.

3. Made-to-order products

Some DRAEVN.48 products are printed after an order is placed. This does not automatically remove your statutory cancellation rights.

An exception may apply to goods made to your specifications or clearly personalised for you. Any applicable exception will be considered in accordance with the law.

4. Order cancellations

If you want to cancel an order, contact us as soon as possible and include your order number.

We will check whether the order can be stopped before production or dispatch. If production has started, this does not automatically remove any statutory cancellation rights that apply.

5. Refunds

Where a refund is due, we will process it within the applicable legal timeframe and normally use the original payment method, unless you expressly agree otherwise.

For statutory cancellations, the refund will include the cost of standard delivery where required by law. If you selected a more expensive delivery option, any refund of delivery costs will be handled in accordance with applicable law.

We will explain any deduction that is lawfully permitted before processing the refund.

6. Lost orders

If your order appears to be lost in transit or has not arrived within the stated delivery estimate, contact us with your order number and tracking information, if available.

We will investigate with the relevant fulfilment provider or carrier and work with you towards an appropriate resolution.

7. How to request a return or refund

Please use the Contact page on our website and provide:

• Your order number

• The item you are contacting us about

• The reason for your request

• Photographs, where relevant

We will confirm the next steps and provide return instructions where necessary.

Please do not send an item to any address until we have confirmed the return arrangements with you.

8. Your statutory rights

Nothing in this policy limits or excludes your rights under applicable consumer protection law. If this policy conflicts with a mandatory legal right, that legal right will apply.